Refund policy

At Budget Forklift Parts we are committed to providing quality parts and excellent service. Please read the following policy carefully before purchasing.

Please choose your products carefully, as refunds will not be provided for processed and dispatched orders unless the goods are faulty or incorrectly packaged.

Change of Mind Purchases

If you have changed your mind or ordered the incorrect item or selected the wrong variant, Budget Forklift Parts is not obligated to accept the return or provide a refund under these circumstances. However, in some cases, we may offer a return or exchange at our discretion. A restocking fee may apply in such cases.

Returns Process

If you need to return a product, please contact us within 7 days of receiving your order.

📞 Phone: 0412 345 678
📧 Email: admin@bfparts.com.au

We require the following details to process your return:

  • Full name and address
  • Product name and part number
  • Invoice number
  • Date of purchase
  • Reason for return

Returns must be pre approved by our team. We will confirm the preferred return method (post or courier) based on the item. Goods must be in unused, saleable condition unless returning under warranty for a performance issue.

If the issue is due to an error by Budget Forklift Parts or a manufacturing fault, we will resupply the goods freight-free upon return.

Warranty Claims

Items suspected to be faulty will undergo inspection. If required, the product will be sent to the original supplier or manufacturer for further assessment.

If you require a replacement part immediately, you will need to repurchase the item, including freight. Once the claim is processed and approved, we will offer a credit or refund accordingly.

For incorrect items, we will only accept these within a reasonable timeframe to determine you have been sent the wrong items. Please inspect goods once you receive them and ensure your order is correct, a 30 day grace period is what we deem as reasonable time to ensure products are correct. Incorrect items will first be returned to us for inspection at the consumer's cost and the correct product and refunds of freight will be granted at that time.

Please do not use the wrongly supplied parts as they may not be fit for use and we may no longer accept these once used.

Refunds or warranty credits will be processed via your original payment method. If this is not available, we will contract you directly for your preferred refund method.

Store Cancellation Rights

Budget Forklift Parts reserves the right to cancel any order at any time prior to delivery for any of the following reasons:

  • A supplier is unable to supply goods that were previously promised.
  • An event outside of our control (e.g. fire, flood, power failure, war, strike) affecting our ability to supply the foods within a reasonable timeframe.
  • There was a significant error on our website, such as a pricing, description, or image issue that wasn't identified before the order was placed.